Megjött a CA hivatalos értesítése, ennek értelmében 2008 szeptember 30-al befejezik a Service Desk r6.0 támogatását. Éppen ezért minden mûködõ rendszert ezen idõpontig célszerû az r11.2-es verzióra frissíteni.
To better align our product release schedules with our product support policies, CA is revising the end-of-life support announcement for Unicenter ServicePlus Service Desk r6.0 Service Pack One (SP1), and Unicenter ServicePlus Service Desk Knowledge Tools r6.0 Service Pack One (SP1), dated September 30, 2006.
Support for Unicenter ServicePlus Service Desk r6.0/SP1 and Unicenter ServicePlus Service Desk Knowledge Tools r6.0/SP1 will be continued until CA Service Desk r12, and CA Service Desk Knowledge Tools r12 become Generally Available. It is currently planned that CA Service Desk r12, and CA Service Desk Knowledge Tools r12 will be Generally Available in calendar year 2008.
To enable our customers to better understand the support lifecycle for CA products for their planning purposes, CA has posted the CA Corporate Support Policy on the CA Support site, at support.ca.com. This policy defines supported releases as:
- The Latest Major Generally Available (GA) Release
– and –- One Previous Major Release (GA Minus One)
For the Unicenter Service Desk product line, Unicenter Service Desk r11.2, and Unicenter Service Desk Knowledge Tools r11.2 represent the Latest Major Generally Available Release. Unicenter ServicePlus Service Desk r6.0/SP1, and Unicenter ServicePlus Service Desk Knowledge Tools r6.0/SP1 represent the One Previous Major Release (GA Minus One).
Please note that Unicenter ServicePlus Service Desk r6.0, and Unicenter ServicePlus Service Desk Knowledge Tools r6.0 without Service Pack One (SP1) will not be supported. Customers must apply Service Pack One (SP1) to Unicenter ServicePlus Service Desk r6.0, and Unicenter ServicePlus Service Desk Knowledge Tools r6.0 in order to continue receiving assistance from CA Support until the release of CA Service Desk r12.
CA strongly encourages customers to finalize their plans for moving from r6 to r11.2 as soon as possible, in order to take full advantage of the latest new features r11.2 has to offer, as well as to ensure that your business-critical production system continues to be supported.
CA has created the “Service Desk r11 Migration” page, which can be found at support.ca.com. This page aggregates content from a variety of sources and allows you to register your migration to receive a free migration checklist. Use the following link to access the page: https://support.ca.com/irj/portal/anonymous/phpsupcontent?contentID=152042&productID=191
Please note that there will not be a direct upgrade path from r6 to r12; the only direct upgrade path will be from r11.2 to r12.
It is our strategic goal to provide effective and timely fixes for any critical issues that our customers may encounter. Focusing all published patches on the latest service update is a key element to making this approach work. We ask that our customers be active partners in this process by installing the latest maintenance updates as they become available so that, in addition to getting fixes for all discovered items, you are also prepared for any new critical fixes that may be required going forward.
