Érdekes hír a CA Suppor-tól:
Date: Updated March 24, 2008
CA is continually working to refine our software and services to best meet the needs of our customers. The purpose of this communication is to inform you about changes in Third-Party Database Support for Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard. In November 2005, CA divested the Ingres product line to the newly formed Ingres Corporation. Recently, Ingres Corporation introduced a new release of Ingres into the market-place. As such, they have now announced arrangements for discontinuing support for Ingres releases 2.5 and r3. Information regarding this announcement was previously communicated to all our customers and is available on our support site at: https://support.ca.com/irj/portal/anonymous/prddtlshome?productID=1013
Currently, Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard support an embedded copy of Ingres provided as part of the installation packaging. Due to Ingres Corporation’s decision to discontinue support for these Ingres releases, we have taken this opportunity to assess our existing and future use of Ingres. Based upon this analysis and feedback from our customers we have elected to remove support for Ingres in Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard upon the end of support for the r11.2 releases. CA will support customers using Ingres for these r11.2 releases until the formal end of support of r11.2 which is tentatively targeted for no earlier than July 2009. This change affects all current and planned Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard releases, but does not alter any formerly announced support expiration dates. The next planned release is CA Service Desk r12, CA Service Desk Knowledge Tools r12, and CA Service Desk Dashboard r12 which will not support Ingres.
This letter is not intended to be a formal end of support announcement for the r11.2 products. These products continue to follow CA’s Corporate Support Policy that is defined at support.ca.com. The focus of this letter is to announce the end of support for the Ingres database platform only.
Please note that CA Service Desk r12 will include CA’s Embedded Entitlements Manager (EEM) solution (formerly eIAM). EEM installs and uses an embedded — or “black box” — version of Ingres. CA Service Desk r12 is fully functional without EEM. However, customers who desire the functionality of CA Workflow are required to install EEM. It is CA’s current plan to eliminate EEM’s dependency on Ingres in a future release.
Not all Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard customers will be impacted by this amendment to our database support. If you have not deployed Ingres this announcement does not affect you.
Those customers who are using Ingres should immediately begin making plans to migrate to another supported database. Additional documentation on migrating from Ingres to other supported databases will be posted on the support site. Currently the r11.2 versions of Unicenter Service Desk, Unicenter Service Desk Knowledge Tools, and Unicenter Service Desk Dashboard support the following databases:
- Microsoft SQL Server 2000 with Service Pack 4 applied
- Microsoft SQL Server 2005
- Microsoft SQL Server 2005 with Service Pack 1 applied
- Microsoft SQL Server 2005 with Service Pack 2 applied
- Oracle 10g Release 2
