A napokban nem ez volt a fő fókuszom, így nem igazán figyeltem a híreket és információkat. A CA házatáján is történnek változások folyamatosan, de ami most itt valóban fontos, hogy kiadták a Unicenter Service Desk \ Unicenter Knowledge Tools – r11.2 Cumulative #3 Patch csomagot. A linken mindenki elérheti, akinek van joga a CA Support site-on a szükséges műveletekhez. Tekintettel arra, hogy ez nem mindenkinek elérhető, illetve vannak felhasználók akik nem igazán használják eme felületet az alábbiakban álljon itt a most kiadott javítások jegyzéke:

This cumulative #3 patch includes a significant number of corrections that also include a number of corrections introduced by the second cumulative patch denoted by Service Desk components: Service Desk Server (USRD), Service Desk Web Server (USRDWS), Server Desk Web Screen Painter (USRDWP), Service Desk Access Report (USPAR), and Service Desk Integration (USRDTI).

Product Problem # Description
USRD 248 >> IN KNOWLEDGE DOCUMENTS DOESN’T WORK
USRD 288 CLOSE ACTIVITIES NOT GENERATED
USRD 339 JAPANESE PARSE SETTINGS FOR KT
USRD 342 DUPLICATE USERID
USRD 346 PDM_LOAD UPDATE CONTACTS
USRD 347 PDM_EXTRACT COMMAND ON SKELETONS TABLE RETURNS FATAL ERROR
USRD 352 MANUAL NOTIFICATION THROUGH WEB SERVICES
USRD 353 UPDATEOBJECT WEB SERVICE FUNCTION FAILS IF REQUEST IS LOCKED
USRD 355 LONG MAIL SENT TO MAIL EATER KILLS PDM_TEXT_NXD DAEMON
USRD 356 DUPLICATE KEY ON ADD OR AHD04115: MISCELLANEOUS DATABASE ERR
USRD 358 PDM_WSP TAG BREAKS ON DOTTED NOTATION
USRD 359 CONTACT SEARCH ERROR
USRD 360 RESOLUTION NOT FOUND ERROR IN KNOWLEDGE DOCUMENT
USRD 361 JAPANESE LONG VOWEL CHARACTER SEARCH PROBLEM
USRD 363 NEED ACTIVITY LOG ENTRIES FOR INSERT/DELETE TASKS
USRD 364 ‘ASSIGNEE SET’ OPTION NOT WORKING WHEN TEMPLATE IS USED
USRD 366 KEY CONTROL AGENT CAUSES PRIMARY KEY VIOLATION
USRD 367 DATE FORMAT IN ACTIVITY LOG
USRD 369 ISSUE WITH WEBSERVICE METHOD
USRD 371 DEFAULT_LOG_CODE GLOBAL OPTION IN TEXT_API.CFG FILE FAILS
USRD 372 CANNOT CLOSE CO ASSOCIATED WITH PURGED WF INSTANCES
USRD 374 SYNTAX ERROR ON EXACT MATCH KT SEARCHING
USRD 375 CALLREQUEST() WEBSERVICE CALL FAILS WITH CALL_BACK_DATE
USRD 376 FILE ACCESS ERROR ON UCNV_OPEN WITHOUT CHARSET INFO
USRD 378 MDB_REGISTRATION_NXD MEMORY INCREASE
USRD 383 KT SENDS MESSAGE WITH INVALID DOMSRVR ADDRESS
USRD 386 DUPLICATE KEY ON ADD OR AHD04115: MISCELLANEOUS
USRD 387 CUSTOMER DO NOT WANT THE DEFAULT ASSIGNEE
USRD 388 DOMSRVR DIES BECAUSE OF A REFERENCE TO A NON LOCAL OBJECT
USRD 390 BPEID_NXD MAY CRASH WITH DEBUG ERROR
USRD 391 KT_DAEMON SIGNIFICANT MESSAGE SHOULD BE TRACE
USRD 392 LOG ENTRIES AFTER INSTALL CP2
USRD 393 ANALYST NAME IN HISTORY TAB IS EMPTY FOR A KD
USRD 395 DRWATSON DOMSRVR
USRD 396 KRC_DAEMON.EXE MIGHT EXIT ABNORMALLY
USRD 398 PDM_DISCIMP.FRG – % IN FIRST PORITION DOES NOT WORK
USRD 399 DOMSRVR PROCESS ON SECONDARY SERVERS CRASH
USRD 401 ATTACHMENT FILENAME IS GARBLED
USRD 402 NAT FIREWALL PROBLEM WITH DOMSRVR ON SECONDARY
USRD 403 GRABLED UTF-8 CHARACTERS USING SD WEB SERVICES CALLS
USRD 404 DOMSRVR CRASHES AFTER PDM_CACHE_REFRESH ON CNT
USRD 405 ASSET CHANGES ARE NOT LOGED
USRD 406 CREATELRELRELATIONSHIPS CRASHES SDA65.DLL
USRD 408 NAT FIREWALL PROBLEM WITH SPELSRVR ON SECONDARY
USRD 409 MAILEATER EXITS & CRASHES WITH X-USER-DEFINED ERROR
USRD 410 DOMSRVR SEVERE_ERROR INDEX OUT-OF-BOUNDS
USRD 411 ITIL.SPL DEBUG MESSAGES LEFT BEHIND
USRD 412 PDM_CONFIGURE AND DETERMINE IF AXIS IS INSTALLED
USRD 413 ATTACH IMAGES IN E-MAILS
USRD 414 INACTIVE ASSIGNEE ALLOWED VIA URL TICKET CREATION
USRD 415 LDAP MERGE HANG
USRD 416 REOPEN WORKFLOW TASK
USRD 417 TOMCAT CRASHES ON LOGGED-OUT SESSION RESPONSE
USRD 419 INCORRECT ACTIVITY LOG ‘CLOSED’ CREATED
USRD 422 NEW FORMGROUP CHANGES NOT REFLECTING AFTER PUBLISH THEM
USRD 431 RECURSIVE CHECKOUT CAUSING LOCKS ON A TICKET
USRDWS 223 SECURITY FUNCTION ACCESS
USRDWS 267 WEBSPHERE INTEGRATION
USRDWS 414 LOGIN BUTTON DOES NOT DISPLAYED IN WINDOWS MOBILE 6
USRDWS 428 SECURITY WARNING WHEN ADDING ATTACHMENTS VIA SSL
USRDWS 450 WEB SCREEN PAINTER SCHEMA ERROR RELATED TO S_KEY
USRDWS 457 CONTEXT MENU DOES NOT WORK ON HIERARCHICAL ITEMS
USRDWS 459 JAPANESE PARSE SETTINGS FOR KT
USRDWS 463 REQUEST AFTER KNOWLEDGE SEARCH FOR EMPLOYEE
USRDWS 469 KNOWN ERROR STILL APPEARING
USRDWS 472 ATTACHMENT UPLOAD FAILS
USRDWS 473 ACCESS TYPE KT DOC PROBLEM
USRDWS 473 ACCESS TYPE KT DOC PROBLEM
USRDWS 475 KOREAN STATUS CHANGE IN EDIT IN LIST GIVES PARSE ERROR
USRDWS 477 CONTACT HAVING “\X” CAUSE RUN TIME ERROR
USRDWS 478 LIST_ALL CHANGES ALL KNOWLEDGE DOC NAMES TO KT CATEGORY NAME
USRDWS 479 SCOREBOARD COUNT DISPLAY COMES LEFTSIDE OF THE FOLDER ICON
USRDWS 480 LINK TO NAMES IN ACTIVITY LOG
USRDWS 481 IMAGES INSERTED INTO KNOWLEDGE DOCUMENTS ARE NOT SHOWING
USRDWS 482 PERSONALISED RESPONSE ISSUE
USRDWS 484 FIREFOX BACK BUTTON
USRDWS 486 ‘<‘ CHARACTER IN THE DETAIL_EVT.HTMPL TRUNCATES MACRO NAME
USRDWS 487 OPT.URL_ETRUST_PASSWORD_RESET INSTALL BREAKS SD_MENUBAR.HTMP
USRDWS 489 GARBLED CHARACTERS IF FILENAME CONTAINS UTF-8 CHARACTERS
USRDWS 491 PDM_WSP TAG BREAKS ON DOTTED NOTATION
USRDWS 492 USE TEMPLATES FOR CHANGE ORDER USING CUSTOM URL
USRDWS 493 THE ‘@’ CHARACTER IS GETTING REPLACED WITH THE ‘$’ CHARACTER
USRDWS 494 INSERT TASK BUTTON DISAPPERS WHEN CODE HAS SPACE IN IT
USRDWS 495 BAD WHERE CLAUSE AT ANNOUNCEMENTS SEARCH
USRDWS 496 INSUFFICIENT PRIVILEGE TO ACCESS THIS WEB INTERFACE
USRDWS 498 NEED ACTIVITY LOG ENTRIES FOR INSERT/DELETE TASKS
USRDWS 499 PERSONALISED RESPONSE ISSUE
USRDWS 500 UNABLE TO SUBMIT SURVEY IN A WEBDIRECTOR SYSTEM
USRDWS 501 AFTER CUM 2 DETAIL_BHVTPL.HTMPL LOWER PART BECOMES BLANK
USRDWS 502 REMOVING THE LINKS FOR ALTEMAIL & USERNAME IN KNOWLEDGE DOC
USRDWS 503 SECURITY WARNING -VIEWING REPOSITORY LIST IN ADMINISTRATION
USRDWS 504 BLANK ACCESS TYPE – UNDEFINED KT DOCUMENT PAGE OPTIONS
USRDWS 505 LOG SOLUTION ACTIVITY DONOT LOG UPDATE STATUS FOR PROBLEMS
USRDWS 506 STORED QUERY WITH TYPE !=
USRDWS 508 SPECIAL CHARACTERS PROBLEM WITH QUICK CLOSE
USRDWS 509 FILEDS FROM TEMPLATE ARE NOT COPIED ON QUICK CLOSE
USRDWS 510 LOST FOCUS WHEN CLICKED ON A TAB OF A KNOWLEDGE DOCUMENT
USRDWS 511 KT CATEGORY/VIEW PERMISSION TAB HANGS WITH BUSY ICON SPIN
USRDWS 512 HELP MENU SHOWS WRONG PRODUCT NAME
USRDWS 513 AFTER WENEBGINE CRASH UNABLE TO ACCESS SD THROUGH TOMCA
USRDWS 514 EMPLOYEE CAN’T REOPEN ISSUE
USRDWS 516 LAG ON BEEING ABLE TO USE TOMCAT AFTER WEBENGINE RESTART
USRDWS 517 SCHEMA DESIGNER NOT SAVING ‘REQUIRED’ CHECKBOX
USRDWS 518 DUPLICATE MHELP
USRDWS 521 SEARCH PROBLEM WITH DUPLICATE SYMBOLS OF REQUEST AREA
USRDWS 522 DOUCMENT SETTINGS FOR NOTIFICATION BEFORE EXPIRATION
USRDWS 523 ACTIVITIES OR ACTIVITY LOG ENTRIES ARE SOME TIMES LOST
USRDWS 524 WHERE CLAUSE IN WSP IGNORED DURING PREVIEW
USRDWS 525 THE PRIORITIES ARE NOT PROPERLY DISPLAYED IN EMPLOYEE WEB IN
USRDWS 527 BACKSLASH INDICATION CHANGES
USRDWS 528 PUBLISHING FORMS FAILS WITH TIMEOUT ERROR
USRDWS 529 WEB SCREEN PAINTER ERROR
USRDWS 530 AUTOFILL HIER FIELD
USRDWS 531 BACK OUT FIX FOR PROBLEM USRDWS 416
USRDWS 532 UNKNOWN MESSAGE UPDATE
USRDWS 534 DATA PARTITION FOR DEFAULT CONTRAINT DOES NOT WORK FOR PRIOR
USRDWS 535 PASSING HTTP_REMOTE_USER TO TOMCAT
USRDWS 538 VIEWING PROBLEM CATEGORY ACC TO PREFERRED DOC FOR EMP
USRDWS 540 EMPLOYEE INTERFACE – NO LINK TO CREATE REQUEST
USRDWS 541 INACTIVE MEMBERS OF THE GROUP LISTED
USRDWS 542 GROUP AND ASSIGNEE DO NOT CHANGE
USRDWS 543 BROWSER REFRESH DISPLAYS WRONG POPUP MESSAGE ON LOGIN FORM
USRDWS 544 IN PROFILE BROWSER AUTO FILL OF TEMPLATE NAME FAILS
USRDWS 547 WEB SCREEN PAINTER SCHEMA ERROR
USRDWS 549 CATALINA LOGS
USRDWS 551 XSS VULNERABILITY FOR ‘KEYWORD SEARCH’
USRDWS 552 ADD LOST IN ADDITIONAL WHERE CLAUSE
USRDWS 553 SCOREBOARD QUERY OF EMPLOYEE INTERFACE FAILS
USRDWS 555 WEBENGINE CRASH AFTER HTMPL CACHE LIMIT
USRDWS 557 PROFILE BROSWER SEARCH PROBLEM
USRDWS 558 INCIDENT/PROBLEM/REQUEST WRONG PARENT/CHILD RELATIONSHIP
USRDWS 559 CATEGORY FONT SIZE
USRDWS 560 ERROR WHEN TRYING TO GENERATE REPORTS
USRDWS 561 QUICK CLOSE IGNORES SCRATCHPAD
USRDWS 562 AHD03053:BAD WHERE CLAUSE:UNABLE TO RESOLVE GROUP.COMBO_NAME
USRDWS 563 STATUS DROPDOWN LIST SHOWS ALL STATUS’S
USRDWS 564 PDM_HALT COMMAND DOESNOT CLEAN IPC SHARED MEMORY SEGMENTS
USRDWS 565 QUICK REQUEST BUTTON INVISIBLE FOR ANALYST WITH DATA PARTION
USRDWS 566 TRANSLATION PROBLEM IN TEMPLATE
USRDWS 568 WEB SERVICE: DOSELECT FUNCTION RETURNS MORE THAN 250 ROWS
USRDWS 569 HOME/ABOUT LINK WORKS IMPROPERLY IN CUSTOMER/EMP INTERFACE
USRDWS 570 FORMGROUP NAME CONTAINS WHITESPACE THEN PREVIEW FAILS IN WSP
USRDWS 571 GENERATING INCIDENT SUMMARY/DETAIL REPORTS WITH SEARCH
USRDWS 572 DERIVED EXPRESSION ERROR
USRDWS 573 SOMETIMES ONLY ONE TASK IS AVAILABLE IN TASK DROPDOWN LIST
USRDWS 574 POWER USER TIPS NOT WORKING FOR CLEAR FILTER
USRDWS 575 SLASH IN KNOWLEDGE SEARCH DOESNOT LOAD KNOWLEDGE DOCUMENT
USRDWS 578 DOCUMENT EDIT WINDOW CLOSES ABRUPTLY AND CHANGES ARE LOST
USRDWS 579 MULTIPLE LICENSES ARE USED FOR ONE CONTACT LOGIN
USRDWS 581 SEARCH TAB MISSING IN CMBD
USRDWS 583 EMAIL URL ON PDA DOES NOT LOAD TICKET DETAILS
USRDWS 584 APOSTROPHE IN KNOWLEDGE SEARCH DONOT LOAD KD
USRDWS 588 ERROR MESSAGE LOGGED WHILE SUMITTING SOLUTIONSERVEY
USRDWS 598 NEW FORMGROUP CHANGES NOT REFLECTING AFTER PUBLISH THEM
USRDWP 21 PROBLEM MODIFYING HTMPL FILE
USRDWP 22 DESCRIPTION FIELD SIZE
USRDWP 23 SCHEMA DESIGNER NOT SAVING ‘REQUIRED’ CHECKBOX
USRDWP 25 WSP NOT RETAINING CHANGES
USRDTI 7 REQUESTS OPEN VIA TNG DONOT USE TEMPLATE DESCRIPTION
USRDAR 3 ACCESS SLA REPORT SHOWS NO DATA
USRDAR 6 ACCESS REPORTS SHOWS WRONG STATISTICS

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