A napokban nem ez volt a fő fókuszom, így nem igazán figyeltem a híreket és információkat. A CA házatáján is történnek változások folyamatosan, de ami most itt valóban fontos, hogy kiadták a Unicenter Service Desk \ Unicenter Knowledge Tools – r11.2 Cumulative #3 Patch csomagot. A linken mindenki elérheti, akinek van joga a CA Support site-on a szükséges műveletekhez. Tekintettel arra, hogy ez nem mindenkinek elérhető, illetve vannak felhasználók akik nem igazán használják eme felületet az alábbiakban álljon itt a most kiadott javítások jegyzéke:
This cumulative #3 patch includes a significant number of corrections that also include a number of corrections introduced by the second cumulative patch denoted by Service Desk components: Service Desk Server (USRD), Service Desk Web Server (USRDWS), Server Desk Web Screen Painter (USRDWP), Service Desk Access Report (USPAR), and Service Desk Integration (USRDTI).
| Product | Problem # | Description |
| USRD | 248 | >> IN KNOWLEDGE DOCUMENTS DOESN’T WORK |
| USRD | 288 | CLOSE ACTIVITIES NOT GENERATED |
| USRD | 339 | JAPANESE PARSE SETTINGS FOR KT |
| USRD | 342 | DUPLICATE USERID |
| USRD | 346 | PDM_LOAD UPDATE CONTACTS |
| USRD | 347 | PDM_EXTRACT COMMAND ON SKELETONS TABLE RETURNS FATAL ERROR |
| USRD | 352 | MANUAL NOTIFICATION THROUGH WEB SERVICES |
| USRD | 353 | UPDATEOBJECT WEB SERVICE FUNCTION FAILS IF REQUEST IS LOCKED |
| USRD | 355 | LONG MAIL SENT TO MAIL EATER KILLS PDM_TEXT_NXD DAEMON |
| USRD | 356 | DUPLICATE KEY ON ADD OR AHD04115: MISCELLANEOUS DATABASE ERR |
| USRD | 358 | PDM_WSP TAG BREAKS ON DOTTED NOTATION |
| USRD | 359 | CONTACT SEARCH ERROR |
| USRD | 360 | RESOLUTION NOT FOUND ERROR IN KNOWLEDGE DOCUMENT |
| USRD | 361 | JAPANESE LONG VOWEL CHARACTER SEARCH PROBLEM |
| USRD | 363 | NEED ACTIVITY LOG ENTRIES FOR INSERT/DELETE TASKS |
| USRD | 364 | ‘ASSIGNEE SET’ OPTION NOT WORKING WHEN TEMPLATE IS USED |
| USRD | 366 | KEY CONTROL AGENT CAUSES PRIMARY KEY VIOLATION |
| USRD | 367 | DATE FORMAT IN ACTIVITY LOG |
| USRD | 369 | ISSUE WITH WEBSERVICE METHOD |
| USRD | 371 | DEFAULT_LOG_CODE GLOBAL OPTION IN TEXT_API.CFG FILE FAILS |
| USRD | 372 | CANNOT CLOSE CO ASSOCIATED WITH PURGED WF INSTANCES |
| USRD | 374 | SYNTAX ERROR ON EXACT MATCH KT SEARCHING |
| USRD | 375 | CALLREQUEST() WEBSERVICE CALL FAILS WITH CALL_BACK_DATE |
| USRD | 376 | FILE ACCESS ERROR ON UCNV_OPEN WITHOUT CHARSET INFO |
| USRD | 378 | MDB_REGISTRATION_NXD MEMORY INCREASE |
| USRD | 383 | KT SENDS MESSAGE WITH INVALID DOMSRVR ADDRESS |
| USRD | 386 | DUPLICATE KEY ON ADD OR AHD04115: MISCELLANEOUS |
| USRD | 387 | CUSTOMER DO NOT WANT THE DEFAULT ASSIGNEE |
| USRD | 388 | DOMSRVR DIES BECAUSE OF A REFERENCE TO A NON LOCAL OBJECT |
| USRD | 390 | BPEID_NXD MAY CRASH WITH DEBUG ERROR |
| USRD | 391 | KT_DAEMON SIGNIFICANT MESSAGE SHOULD BE TRACE |
| USRD | 392 | LOG ENTRIES AFTER INSTALL CP2 |
| USRD | 393 | ANALYST NAME IN HISTORY TAB IS EMPTY FOR A KD |
| USRD | 395 | DRWATSON DOMSRVR |
| USRD | 396 | KRC_DAEMON.EXE MIGHT EXIT ABNORMALLY |
| USRD | 398 | PDM_DISCIMP.FRG – % IN FIRST PORITION DOES NOT WORK |
| USRD | 399 | DOMSRVR PROCESS ON SECONDARY SERVERS CRASH |
| USRD | 401 | ATTACHMENT FILENAME IS GARBLED |
| USRD | 402 | NAT FIREWALL PROBLEM WITH DOMSRVR ON SECONDARY |
| USRD | 403 | GRABLED UTF-8 CHARACTERS USING SD WEB SERVICES CALLS |
| USRD | 404 | DOMSRVR CRASHES AFTER PDM_CACHE_REFRESH ON CNT |
| USRD | 405 | ASSET CHANGES ARE NOT LOGED |
| USRD | 406 | CREATELRELRELATIONSHIPS CRASHES SDA65.DLL |
| USRD | 408 | NAT FIREWALL PROBLEM WITH SPELSRVR ON SECONDARY |
| USRD | 409 | MAILEATER EXITS & CRASHES WITH X-USER-DEFINED ERROR |
| USRD | 410 | DOMSRVR SEVERE_ERROR INDEX OUT-OF-BOUNDS |
| USRD | 411 | ITIL.SPL DEBUG MESSAGES LEFT BEHIND |
| USRD | 412 | PDM_CONFIGURE AND DETERMINE IF AXIS IS INSTALLED |
| USRD | 413 | ATTACH IMAGES IN E-MAILS |
| USRD | 414 | INACTIVE ASSIGNEE ALLOWED VIA URL TICKET CREATION |
| USRD | 415 | LDAP MERGE HANG |
| USRD | 416 | REOPEN WORKFLOW TASK |
| USRD | 417 | TOMCAT CRASHES ON LOGGED-OUT SESSION RESPONSE |
| USRD | 419 | INCORRECT ACTIVITY LOG ‘CLOSED’ CREATED |
| USRD | 422 | NEW FORMGROUP CHANGES NOT REFLECTING AFTER PUBLISH THEM |
| USRD | 431 | RECURSIVE CHECKOUT CAUSING LOCKS ON A TICKET |
| USRDWS | 223 | SECURITY FUNCTION ACCESS |
| USRDWS | 267 | WEBSPHERE INTEGRATION |
| USRDWS | 414 | LOGIN BUTTON DOES NOT DISPLAYED IN WINDOWS MOBILE 6 |
| USRDWS | 428 | SECURITY WARNING WHEN ADDING ATTACHMENTS VIA SSL |
| USRDWS | 450 | WEB SCREEN PAINTER SCHEMA ERROR RELATED TO S_KEY |
| USRDWS | 457 | CONTEXT MENU DOES NOT WORK ON HIERARCHICAL ITEMS |
| USRDWS | 459 | JAPANESE PARSE SETTINGS FOR KT |
| USRDWS | 463 | REQUEST AFTER KNOWLEDGE SEARCH FOR EMPLOYEE |
| USRDWS | 469 | KNOWN ERROR STILL APPEARING |
| USRDWS | 472 | ATTACHMENT UPLOAD FAILS |
| USRDWS | 473 | ACCESS TYPE KT DOC PROBLEM |
| USRDWS | 473 | ACCESS TYPE KT DOC PROBLEM |
| USRDWS | 475 | KOREAN STATUS CHANGE IN EDIT IN LIST GIVES PARSE ERROR |
| USRDWS | 477 | CONTACT HAVING “\X” CAUSE RUN TIME ERROR |
| USRDWS | 478 | LIST_ALL CHANGES ALL KNOWLEDGE DOC NAMES TO KT CATEGORY NAME |
| USRDWS | 479 | SCOREBOARD COUNT DISPLAY COMES LEFTSIDE OF THE FOLDER ICON |
| USRDWS | 480 | LINK TO NAMES IN ACTIVITY LOG |
| USRDWS | 481 | IMAGES INSERTED INTO KNOWLEDGE DOCUMENTS ARE NOT SHOWING |
| USRDWS | 482 | PERSONALISED RESPONSE ISSUE |
| USRDWS | 484 | FIREFOX BACK BUTTON |
| USRDWS | 486 | ‘<‘ CHARACTER IN THE DETAIL_EVT.HTMPL TRUNCATES MACRO NAME |
| USRDWS | 487 | OPT.URL_ETRUST_PASSWORD_RESET INSTALL BREAKS SD_MENUBAR.HTMP |
| USRDWS | 489 | GARBLED CHARACTERS IF FILENAME CONTAINS UTF-8 CHARACTERS |
| USRDWS | 491 | PDM_WSP TAG BREAKS ON DOTTED NOTATION |
| USRDWS | 492 | USE TEMPLATES FOR CHANGE ORDER USING CUSTOM URL |
| USRDWS | 493 | THE ‘@’ CHARACTER IS GETTING REPLACED WITH THE ‘$’ CHARACTER |
| USRDWS | 494 | INSERT TASK BUTTON DISAPPERS WHEN CODE HAS SPACE IN IT |
| USRDWS | 495 | BAD WHERE CLAUSE AT ANNOUNCEMENTS SEARCH |
| USRDWS | 496 | INSUFFICIENT PRIVILEGE TO ACCESS THIS WEB INTERFACE |
| USRDWS | 498 | NEED ACTIVITY LOG ENTRIES FOR INSERT/DELETE TASKS |
| USRDWS | 499 | PERSONALISED RESPONSE ISSUE |
| USRDWS | 500 | UNABLE TO SUBMIT SURVEY IN A WEBDIRECTOR SYSTEM |
| USRDWS | 501 | AFTER CUM 2 DETAIL_BHVTPL.HTMPL LOWER PART BECOMES BLANK |
| USRDWS | 502 | REMOVING THE LINKS FOR ALTEMAIL & USERNAME IN KNOWLEDGE DOC |
| USRDWS | 503 | SECURITY WARNING -VIEWING REPOSITORY LIST IN ADMINISTRATION |
| USRDWS | 504 | BLANK ACCESS TYPE – UNDEFINED KT DOCUMENT PAGE OPTIONS |
| USRDWS | 505 | LOG SOLUTION ACTIVITY DONOT LOG UPDATE STATUS FOR PROBLEMS |
| USRDWS | 506 | STORED QUERY WITH TYPE != |
| USRDWS | 508 | SPECIAL CHARACTERS PROBLEM WITH QUICK CLOSE |
| USRDWS | 509 | FILEDS FROM TEMPLATE ARE NOT COPIED ON QUICK CLOSE |
| USRDWS | 510 | LOST FOCUS WHEN CLICKED ON A TAB OF A KNOWLEDGE DOCUMENT |
| USRDWS | 511 | KT CATEGORY/VIEW PERMISSION TAB HANGS WITH BUSY ICON SPIN |
| USRDWS | 512 | HELP MENU SHOWS WRONG PRODUCT NAME |
| USRDWS | 513 | AFTER WENEBGINE CRASH UNABLE TO ACCESS SD THROUGH TOMCA |
| USRDWS | 514 | EMPLOYEE CAN’T REOPEN ISSUE |
| USRDWS | 516 | LAG ON BEEING ABLE TO USE TOMCAT AFTER WEBENGINE RESTART |
| USRDWS | 517 | SCHEMA DESIGNER NOT SAVING ‘REQUIRED’ CHECKBOX |
| USRDWS | 518 | DUPLICATE MHELP |
| USRDWS | 521 | SEARCH PROBLEM WITH DUPLICATE SYMBOLS OF REQUEST AREA |
| USRDWS | 522 | DOUCMENT SETTINGS FOR NOTIFICATION BEFORE EXPIRATION |
| USRDWS | 523 | ACTIVITIES OR ACTIVITY LOG ENTRIES ARE SOME TIMES LOST |
| USRDWS | 524 | WHERE CLAUSE IN WSP IGNORED DURING PREVIEW |
| USRDWS | 525 | THE PRIORITIES ARE NOT PROPERLY DISPLAYED IN EMPLOYEE WEB IN |
| USRDWS | 527 | BACKSLASH INDICATION CHANGES |
| USRDWS | 528 | PUBLISHING FORMS FAILS WITH TIMEOUT ERROR |
| USRDWS | 529 | WEB SCREEN PAINTER ERROR |
| USRDWS | 530 | AUTOFILL HIER FIELD |
| USRDWS | 531 | BACK OUT FIX FOR PROBLEM USRDWS 416 |
| USRDWS | 532 | UNKNOWN MESSAGE UPDATE |
| USRDWS | 534 | DATA PARTITION FOR DEFAULT CONTRAINT DOES NOT WORK FOR PRIOR |
| USRDWS | 535 | PASSING HTTP_REMOTE_USER TO TOMCAT |
| USRDWS | 538 | VIEWING PROBLEM CATEGORY ACC TO PREFERRED DOC FOR EMP |
| USRDWS | 540 | EMPLOYEE INTERFACE – NO LINK TO CREATE REQUEST |
| USRDWS | 541 | INACTIVE MEMBERS OF THE GROUP LISTED |
| USRDWS | 542 | GROUP AND ASSIGNEE DO NOT CHANGE |
| USRDWS | 543 | BROWSER REFRESH DISPLAYS WRONG POPUP MESSAGE ON LOGIN FORM |
| USRDWS | 544 | IN PROFILE BROWSER AUTO FILL OF TEMPLATE NAME FAILS |
| USRDWS | 547 | WEB SCREEN PAINTER SCHEMA ERROR |
| USRDWS | 549 | CATALINA LOGS |
| USRDWS | 551 | XSS VULNERABILITY FOR ‘KEYWORD SEARCH’ |
| USRDWS | 552 | ADD LOST IN ADDITIONAL WHERE CLAUSE |
| USRDWS | 553 | SCOREBOARD QUERY OF EMPLOYEE INTERFACE FAILS |
| USRDWS | 555 | WEBENGINE CRASH AFTER HTMPL CACHE LIMIT |
| USRDWS | 557 | PROFILE BROSWER SEARCH PROBLEM |
| USRDWS | 558 | INCIDENT/PROBLEM/REQUEST WRONG PARENT/CHILD RELATIONSHIP |
| USRDWS | 559 | CATEGORY FONT SIZE |
| USRDWS | 560 | ERROR WHEN TRYING TO GENERATE REPORTS |
| USRDWS | 561 | QUICK CLOSE IGNORES SCRATCHPAD |
| USRDWS | 562 | AHD03053:BAD WHERE CLAUSE:UNABLE TO RESOLVE GROUP.COMBO_NAME |
| USRDWS | 563 | STATUS DROPDOWN LIST SHOWS ALL STATUS’S |
| USRDWS | 564 | PDM_HALT COMMAND DOESNOT CLEAN IPC SHARED MEMORY SEGMENTS |
| USRDWS | 565 | QUICK REQUEST BUTTON INVISIBLE FOR ANALYST WITH DATA PARTION |
| USRDWS | 566 | TRANSLATION PROBLEM IN TEMPLATE |
| USRDWS | 568 | WEB SERVICE: DOSELECT FUNCTION RETURNS MORE THAN 250 ROWS |
| USRDWS | 569 | HOME/ABOUT LINK WORKS IMPROPERLY IN CUSTOMER/EMP INTERFACE |
| USRDWS | 570 | FORMGROUP NAME CONTAINS WHITESPACE THEN PREVIEW FAILS IN WSP |
| USRDWS | 571 | GENERATING INCIDENT SUMMARY/DETAIL REPORTS WITH SEARCH |
| USRDWS | 572 | DERIVED EXPRESSION ERROR |
| USRDWS | 573 | SOMETIMES ONLY ONE TASK IS AVAILABLE IN TASK DROPDOWN LIST |
| USRDWS | 574 | POWER USER TIPS NOT WORKING FOR CLEAR FILTER |
| USRDWS | 575 | SLASH IN KNOWLEDGE SEARCH DOESNOT LOAD KNOWLEDGE DOCUMENT |
| USRDWS | 578 | DOCUMENT EDIT WINDOW CLOSES ABRUPTLY AND CHANGES ARE LOST |
| USRDWS | 579 | MULTIPLE LICENSES ARE USED FOR ONE CONTACT LOGIN |
| USRDWS | 581 | SEARCH TAB MISSING IN CMBD |
| USRDWS | 583 | EMAIL URL ON PDA DOES NOT LOAD TICKET DETAILS |
| USRDWS | 584 | APOSTROPHE IN KNOWLEDGE SEARCH DONOT LOAD KD |
| USRDWS | 588 | ERROR MESSAGE LOGGED WHILE SUMITTING SOLUTIONSERVEY |
| USRDWS | 598 | NEW FORMGROUP CHANGES NOT REFLECTING AFTER PUBLISH THEM |
| USRDWP | 21 | PROBLEM MODIFYING HTMPL FILE |
| USRDWP | 22 | DESCRIPTION FIELD SIZE |
| USRDWP | 23 | SCHEMA DESIGNER NOT SAVING ‘REQUIRED’ CHECKBOX |
| USRDWP | 25 | WSP NOT RETAINING CHANGES |
| USRDTI | 7 | REQUESTS OPEN VIA TNG DONOT USE TEMPLATE DESCRIPTION |
| USRDAR | 3 | ACCESS SLA REPORT SHOWS NO DATA |
| USRDAR | 6 | ACCESS REPORTS SHOWS WRONG STATISTICS |
